Privacy Policy

1. Introduction

Prospection SC LLC ("OneRate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services.

2. Information We Collect

2.1 Account Information

• Name, email address, phone number
• Billing address and payment information
• Business name and contact details (for business accounts)
• User account credentials (username, encrypted password)

2.2 Call Detail Records (CDR)

• Phone numbers dialed (calling and called party)
• Date, time, and duration of calls
• Type of call (local, long distance, international)
• Call quality metrics (MOS scores, jitter, packet loss)

2.3 Usage Data

• SMS/MMS message metadata (not content)
• Voicemail metadata and recordings
• Device information (IP addresses, user agents, device types)
• Application usage patterns and feature utilization

2.4 Technical Data

• SIP registration information
• Network diagnostics and troubleshooting logs
• Cookies and similar tracking technologies on our website

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve telecommunications services
• Billing: To process payments and send invoices
• Support: To respond to customer service requests and technical support needs
• Network Management: To monitor network performance and troubleshoot issues
• Security: To detect and prevent fraud, unauthorized access, and illegal activities
• Compliance: To comply with legal obligations and regulatory requirements
• Communications: To send service updates, security alerts, and administrative messages

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf:

• Stripe: Payment processing
• Telecom Carriers: Call routing and termination
• Cloud Hosting Providers: Data storage and infrastructure
• Support Software: Customer service ticketing systems

4.2 Legal Requirements

We may disclose information when required by law, including:

• In response to subpoenas, court orders, or legal process
• To comply with FCC regulations and federal law enforcement requests
• To protect the rights, property, or safety of OneRate, our users, or others
• In connection with emergency 911 calls

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity with notification to affected customers.

5. Customer Proprietary Network Information (CPNI)

As an FCC-regulated carrier, we protect your CPNI in accordance with federal law. CPNI includes information about the quantity, technical configuration, type, destination, location, and amount of your telecommunications service usage.

• We will not use your CPNI for marketing purposes without your explicit consent
• You may opt out of CPNI sharing at any time by contacting info@one-rate.com
• We maintain CPNI for regulatory compliance periods (typically 12-24 months)

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All voice calls encrypted with AES-256; TLS 1.3 for web traffic
• Access Controls: Role-based access limits; multi-factor authentication for staff
• Network Security: Firewalls, intrusion detection systems, and DDoS protection
• Physical Security: SOC 2 Type II compliant data centers
• Regular Audits: Third-party security assessments conducted annually

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

• Call Detail Records: Retained for 12 months for billing and regulatory purposes
• Voicemail Recordings: Stored until deleted by user or account termination + 30 days
• Call Recordings: Retained based on your settings, up to 12 months
• Account Information: Maintained for duration of service + 3 years for tax compliance
• Payment Records: Kept for 7 years per IRS requirements

8. Your Privacy Rights

8.1 Access and Correction

You have the right to:

• Access your personal information in our possession
• Request corrections to inaccurate data
• Export your call detail records and usage data

8.2 Data Deletion

Upon account termination, you may request deletion of your personal data. Note that we must retain certain records for regulatory compliance even after service cancellation.

8.3 Marketing Opt-Out

You may opt out of promotional emails by clicking "unsubscribe" in any marketing message or by contacting info@one-rate.com. Service-related communications cannot be opted out of while you maintain an active account.

9. Children's Privacy

OneRate services are intended for businesses and individuals 18 years or older. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it immediately.

10. International Data Transfers

OneRate primarily operates in the United States and Canada. Your information may be stored and processed in data centers located in these countries. By using our services, you consent to the transfer of information to jurisdictions that may have different data protection laws than your home country.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Cookie Policy

We use cookies and similar technologies on our website for:

• Essential functionality (maintaining login sessions)
• Analytics (understanding how visitors use our site)
• Advertising (retargeting through platforms like Google Ads)

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

13. California Privacy Rights

If you are a California resident, you have additional rights under CCPA:

• Right to know what personal information is collected
• Right to delete personal information (subject to exceptions)
• Right to opt out of sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@one-rate.com with "California Privacy Rights" in the subject line.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email 30 days before taking effect. Continued use of services after changes constitutes acceptance. The "Last Updated" date at the top indicates when revisions were made.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

• Email: info@one-rate.com (Subject: Privacy Inquiry)
• Phone: (903) 999-8647
• Mail: Prospection SC LLC, Privacy Officer [Address available upon request]